Renewal Contract Manager

Help us grow Teamwork

Department: Customer Engagement Group | Remote - EMEA

About Us

At Teamwork, we pride ourselves on creating the best software, working with outstanding people, and going above and beyond for our customers. That excellence has been rewarded with hundreds of thousands of amazing customers all across the globe and millions of users who sign in every day to trust us with getting their businesses organized and running productively. We’re a profitable, entirely self-funded business with no investors or outside influences beyond one: our customers and what's best for them. It’s a responsibility that we take very seriously. We’re a company of action, full of triers and doers: we try things, we make mistakes, and we learn from them.

Growing this company from Cork with an extremely talented team of people is an amazing journey to be a part of. We’re a place to work unlike any other, and our incredible campus is a testament to our unique, creative way of doing things.

We are now seeking a Renewal Contract Manager to compliment our best in class renewals team. In this role you will be responsible for delivering market leading subscription renewal rates: having responsibility for renewal pricing, organic expansion, deal negotiation and forecasting. 

Responsibilities

Develop and execute win/win negotiation strategies that maximize contract value while protecting and enhancing customer trust.

Own, drive and manage the renewals process for your aligned book of business

Verify contracts, review terms and conditions and work closely with Finance team to ensure all contracts information are accurate

Fully understand adoption data for each customer (working closely with the customer aligned CSM) and develop a clear renewal strategy

Prepare proposals, including renewal rate calculations and respond to questions from customers on any aspect of a renewal

Maximize account growth opportunities at the time of Renewals

Identify customer requirements, uncover roadblocks, escalate and  solicit leadership involvement as required to drive on-time renewal closure

Uncover trends in subscription automation practices that can improve the renewal workflow

Propose and build processes that will aid in automation of renewal workflow

Accurately maintain/update a rolling 120 day forecast

Work reactively on customer cancellation requests

About You

5+ years of demonstrated success in renewals, sales operations, or account management in a SaaS environment with strong focus on contract negotiation

3+ years experience with deals restructuring and negotiating complex multi-year contracts

Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level

Strong customer management skills, written communication, forecasting and analytical skills

Aptitude for and interest in workflow processes and automation

Willingness and desire to take on additional tasks or pilot projects that are beneficial to the department or to the organization

Good knowledge of Microsoft Excel and prior experience with modelling and analysis preferred

What You Can Expect

Working at Teamwork isn't like a normal job. We believe in hiring only the best and then looking after them like they deserve. On top of a great financial package, we do everything possible to make Teamwork a great place to work.

We believe in paying a competitive salary: earn what you're worth, with regular reviews. We’re committed to your long-term future at the company, and we’re passionate about helping you to improve and enhance your skills.You have unparalleled freedom in how you do your job. Spot something that needs improving? Off you go, make it happen.

You’ll be given only the very best equipment so that, whatever your role, you'll have the very best kit to help you do your best work.We're invested in your health and happiness. We offer full health insurance and income protection to all our employees, so you can rest assured that you and your loved ones will be taken care of, no matter what happens.

We take work-life balance very seriously: we’ll set you up with a subsidized gym membership at the gym of your choice.

Join the journey at Teamwork.

Teamwork is an equal opportunities employer.

Submit your application

We would be delighted to hear from you!