Customer Support Team Lead

Be there to help our customers when they need it.

Department: Support & Services | Teamwork.com HQ, Cork, Ireland

About Us

At Teamwork.com, we pride ourselves on creating the best software, working with outstanding people, and going above and beyond for our customers. That excellence has been rewarded with hundreds of thousands of amazing customers all across the globe and millions of users who sign in every day to trust us with getting their businesses organized and running productively. We’re a profitable, entirely self-funded business with no investors or outside influences beyond one: our customers and what's best for them. It’s a responsibility that we take very seriously. We’re a company of action, full of triers and doers: we try things, we make mistakes, and we learn from them.

Growing this team from Cork with an extremely talented group of people is an amazing journey to be a part of. We’re a place to work unlike any other, with a unique, creative way of doing things: see for yourself.

Working on our Customer Support Team in Cork, you'll be supporting the needs of our global community of Teamworkers. As a direct point of contact for our customers, you’ll represent us to the very high standard that our customers know and expect.

About the Job

This is a ‘hands-on” customer support role and will also include; directing, guiding and mentoring our support staff.

Our customer support agents answer inquiries from Teamwork customers around the world: you’ll own customer issues to the point of resolution, keep customers updated throughout, and ensure that all information related to the issue is logged and tracked.

By using discretion and your own excellent and timely sense of judgment, you’ll resolve our clients’ problems and ensure that our satisfied customers continue to love using our products.

You’re a fantastic, empathetic communicator with superior communication skills, sophisticated inquiry handling, and a thorough understanding of customer priorities. You understand our customers’ needs and always act with them in mind, and you’re able to identify key improvement areas to make their experience even better.

You love to solve problems: you’ll be able to troubleshoot all products related to Teamwork and clearly offer solutions or recommendations.

This is a shift role as we strive to support our customers 24/7.

About You

You will have 3-5 years previous experience in a team lead/people management role - within a customer support environment.

You will have previous experience working in a Software environment and ideally for a SaaS company.

You have fluent English with excellent written and spoken skills.

You’re an excellent communicator with the ability to problem-solve whilst building and maintaining strong working relationships with customers.

You thrive in a customer-focused, target-driven environment.

You’re an experienced problem-solver with a great record of delivering practical solutions.

You have a high degree of flexibility, team spirit, and independence.

You’re capable and calm even in difficult situations, and have a proven ability to deal with challenging customers.

You’re available to work flexible hours to support our global customer base.

What You Can Expect

Working at Teamwork.com isn't like a normal job. We believe in hiring only the best and then looking after them like they deserve. On top of a great financial package, we do everything possible to make Teamwork.com a great place to work.

We believe in paying a competitive salary: earn what you're worth, with regular reviews. We’re committed to your long-term future at the company, and we’re passionate about helping you to improve and enhance your skills.

You have unparalleled freedom in how you do your job. Spot something that needs improving? Off you go, make it happen. You’ll be given only the very best equipment so that, whatever your role, you'll have the very best kit to help you do your best work.

We take work-life balance very seriously: we’ll set you up with a subsidized gym membership at the gym of your choice and when you come to Cork, you will get regular company-sponsored lunches, movie nights, and nights out.

Sounds epic? Join the journey at Teamwork.com.

Teamwork.com is an equal opportunities employer.

Submit your application

We would be delighted to hear from you!