Customer Support Agents

Department: Support & Services | Belfast or Cork

About Us

At Teamwork, we pride ourselves on creating the best software, working with outstanding people, and going above and beyond for our customers. That excellence has been rewarded with hundreds of thousands of amazing customers across the globe and millions of users who sign in every day to trust us with getting their businesses organized and running productively. We’re a profitable, entirely self-funded business with no investors or outside influences beyond one: our customers and what's best for them. It’s a responsibility that we take very seriously. We’re a company of action, full of triers and doers: we try things, we make mistakes, and we learn from them.

Growing this team with an extremely talented group of people is an amazing journey to be a part of. We’re a place to work unlike any other, with a unique, creative way of doing things: see for yourself.

Working on our Customer Support Team, you'll be supporting the needs of our global community of Teamworkers. As a direct point of contact for our customers, you’ll represent us to the very high standard that our customers know and expect.

About the Job

Our Customer Support Agents answer inquiries from Teamwork customers around the world: you’ll own customer issues to the point of resolution, keep customers updated throughout, and ensure that all information related to the issue is logged and tracked.

By using discretion and your own excellent and timely sense of judgment, you’ll resolve our clients’ problems and ensure that our satisfied customers continue to love using our products.

You’re a fantastic, empathetic communicator with superior communication skills, sophisticated inquiry handling, and a thorough understanding of customer priorities. You understand our customers’ needs and always act with them in mind, and you’re able to identify key improvement areas to make their experience even better.

You love to solve problems: you’ll be able to troubleshoot all products related to and clearly offer solutions or recommendations.


About You

You’re an excellent communicator with the ability to problem-solve whilst building and maintaining strong working relationships with customers.

You thrive in a customer-focused, target-driven environment.

You’re an experienced problem-solver with a great record of delivering practical solutions.

You have a high degree of flexibility, team spirit, and independence.

You’re capable and calm even in difficult situations, and have a proven ability to deal with challenging customers.

You’re eligible to work in Ireland, and available to work flexible hours to support our global customer base.

Ideally, you’ll also have previous experience in a fast-paced Customer Service Environment and a proven technical ability.

What You Can Expect

Working at Teamwork isn't like a normal job. We believe in hiring only the best and then looking after them like they deserve. On top of a great financial package, we do everything possible to make Teamwork a great place to work.

We believe in paying a competitive salary: earn what you're worth, with regular reviews. We’re committed to your long-term future at the company, and we’re passionate about helping you to improve and enhance your skills.

You have unparalleled freedom in how you do your job. Spot something that needs improving? Off you go, make it happen. You’ll be given only the very best equipment so that, whatever your role, you'll have the very best kit to help you do your best work.

We're invested in your health and happiness. We offer full health insurance and income protection to all our employees, so you can rest assured that you and your loved ones will be taken care of, no matter what happens. We offer an unmatched work environment, that’s built to make life easy and is constantly improved. We also have an incredible campus unlike anything you’ve seen before (unless you’ve already checked out our YouTube channel). Discounted travel schemes and a Bike to Work scheme make it even easier to get to us, and catered lunches and plenty of in-house snacks and refreshments mean that you’ll always stay refreshed and refuelled.

We take work-life balance very seriously: we’ll set you up with a subsidized gym membership at the gym of your choice, as well as weekly gym classes at the gym downstairs. We also have an in-house games room, for when you want to take a quick break or challenge a co-worker, and regular company-sponsored lunches, movie nights, and nights out.

Sounds epic? Join the journey at Teamwork.

Teamwork is an equal opportunities employer.

Submit your application

We would be delighted to hear from you!