Community Program Manager

Help us grow Teamwork.com

Department: Customer Engagement | Remote - EMEA

About Us

At Teamwork, we pride ourselves on creating the best software, working with outstanding people, and going above and beyond for our customers. That excellence has been rewarded with hundreds of thousands of amazing customers all across the globe and millions of users who sign in every day to trust us with getting their businesses organized and running productively. We’re a profitable, entirely self-funded business with no investors or outside influences beyond one: our customers and what's best for them. It’s a responsibility that we take very seriously. We’re a company of action, full of triers and doers: we try things, we make mistakes, and we learn from them.

Growing this company from Cork with an extremely talented team of people is an amazing journey to be a part of. We’re a place to work unlike any other, and our incredible campus is a testament to our unique, creative way of doing things.

In this role you will be  responsible for defining the strategy as well as actively moderating and managing the Teamwork Community Forum and events;  you will launch, engage, manage, and grow the Teamwork community for  agencies and professional services  to help our customers connect with one another and share best practices. 

About the Job

System implementation: you will lead, scope, implement, configure and launch the Teamwork community Forum

Manage Community Vendor relationships

Answer customer questions, moderate product feature requests submission (in close collaboration with product champions) and manage operations of the online community forum daily

Proactively drive the growth of the community forum recruiting, activating, engaging, and retaining Forum Champions

Lead, Collaborate and Support Community Campaigns and Events (virtual and in person events)

Weekly review and analysis of customer engagement  trends, created topics category, activities by users

Create Community contents and work closely with customer Education and Adoption Campaign Specialists to accelerate product adoption in the high velocity segment

Project Manage the Community content calendar working closely with marketing, product champions and Product Managers

Work closely with the Adoption Campaign Specialist and the Churn Research Analysts to function as the voice of the customer (for the high velocity segment)  with our product team, helping translate business needs and product requirements into new solutions for customers

About You

5+ years demonstrated success in Community Management, Customer Success, Customer Support roles 

Experience in implementing, using and managing community software platforms

Excellent analytical skills and experience with data visualization

Excellent Communication, writing, presentation and Social Media Management skills with proven experience in:

designing and implementing customer engagement campaigns

running community champion or advocacy  programs 

creating  videos, hosting virtual and in person customer events (AMA, training,LABs)

Customer-centric and relationship-oriented at your core. You’re devoted to ensuring our customers’ success and adoption of Teamwork and able to align technical concepts & product features to business needs

Proven experience in working with international customers and being part of a virtual team

Proven experience in a fast growing SaaS company

Experience working with professional services, digital and marketing agencies strongly preferred 

Fluency in English + additional European language (German/French/ Spanish or Italian)

What You Can Expect

Working at Teamwork isn't like a normal job. We believe in hiring only the best and then looking after them like they deserve. On top of a great financial package, we do everything possible to make Teamwork.com a great place to work.

We believe in paying a competitive salary: earn what you're worth, with regular reviews. We’re committed to your long-term future at the company, and we’re passionate about helping you to improve and enhance your skills.

You have unparalleled freedom in how you do your job. Spot something that needs improving? Off you go, make it happen. You’ll be given only the very best equipment so that, whatever your role, you'll have the very best kit to help you do your best work.

We're invested in your health and happiness. We offer full health insurance and income protection to all our employees, so you can rest assured that you and your loved ones will be taken care of, no matter what happens.

We offer an unmatched work environment, that’s built to make life easy and is constantly improved. We also have an incredible campus unlike anything you’ve seen before (unless you’ve already checked out our YouTube channel). Discounted travel schemes and a Bike to Work scheme make it even easier to get to us, and catered lunches and plenty of in-house snacks and refreshments mean that you’ll always stay refreshed and refuelled.

We take work-life balance very seriously: we’ll set you up with a subsidized gym membership at the gym of your choice, as well as weekly gym classes at the gym downstairs. We also have an in-house games room, for when you want to take a quick break or challenge a co-worker, and regular company-sponsored lunches, movie nights, and nights out.

Sounds epic? Join the journey at Teamwork.

Teamwork.com is an equal opportunities employer.

Submit your application

We would be delighted to hear from you!