Dedicated Customer Success Manager

Department: Customer Engagement Group | Remote - US or EMEA

About Us

At Teamwork, we pride ourselves on creating the best software, working with outstanding people, and going above and beyond for our customers. That excellence has been rewarded with hundreds of thousands of amazing customers all across the globe and millions of users who sign in every day to trust us with getting their businesses organized and running productively. We’re a profitable, entirely self-funded business with no investors or outside influences beyond one: our customers and what's best for them.

It’s a responsibility that we take very seriously. We’re a company of action, full of triers and doers: we try things, we make mistakes, and we learn from them. Growing this company from Cork with an extremely talented team of people is an amazing journey to be a part of. We’re a place to work unlike any other, and our incredible campus is a testament to our unique, creative way of doing things: see for yourself.

Working on our Customer Success Team, you'll be enabling our customers to grow their businesses by using our products. You will support our customers through their initial onboarding and right through their lifetime with Teamwork.

Responsibilities

Drive retention and support growth among our most valuable and strategic customers by understanding their business needs and driving their value realization.

Develop strategies to drive continuous product adoption across all users.

Delivering and communicating ROI for our customers, throughout the customer lifecycle.

Be the trusted partner for the customer on use-case and product functionality.

Closely monitor customer health metrics, user activity and overall engagement using our internal customer success platform.

Influence future lifetime value through greater product adoption, customer satisfaction and overall health scores.

Build strong relationships with key stakeholders within each customer base you work with.

Enable successful roll-out of Teamwork products to customer employees, including sharing and developing relevant creative assets.

Maintain a cadence of communicating with customers about their adoption trends, sentiment, and discovering opportunities for deeper engagement.

Identify opportunities for customers to act as Teamwork advocates (e.g. testimonials, case studies, references).

Collaborate closely with Sales to support expansion opportunities.

Collaborate closely with Renewals to support contract renewals.

Represent the voice of the customer to provide input to our product roadmap and our sales and marketing process.

About You

3+ years’ experience in a Customer Success or Account Manager role within a SaaS or software company.

Project and change management experience would be a distinct advantage.

Impressive presentation and communication abilities.

Ability to organize and prioritize work.

Enthusiastic and creative team player with the ability to inspire others.

Ability to influence through persuasion, negotiation, and consensus building.

Passion for driving revenue and growth in a technology environment.

Deep understanding of value drivers in recurring revenue business models.

Demonstrated desire for continuous learning and improvement.

Perks and Benefits

Working at Teamwork isn't like a normal job. We believe in hiring the best and then looking after them to the level they deserve. On top of a great financial package, we do everything possible to make Teamwork a great place to work.

We believe in paying a competitive salary: earn what you're worth, with annual reviews. We’re committed to your long-term future at the company and investing in your development. We’re passionate about helping you to improve and enhance your skills. You have unparalleled freedom in how you do your job. Spot something that needs improving? Off you go, make it happen.

You’ll be given the very best equipment so that, whatever your role, you'll have the best tools to help you do your greatest work. We're invested in your health and happiness. We offer full health insurance and 401K to all our US based employees, so you can rest assured that you will be taken care of, no matter what happens.

We offer an unmatched work environment, that’s built to make life easy and is constantly improved. We have an incredible campus in Ireland unlike anything you’ve seen before (unless you’ve already checked out our YouTube channel). We take work-life balance very seriously offering you the flexibility you need. We’ll set you up with a subsidized gym membership at the gym of your choice.

Sounds epic? Join the journey at Teamwork. Teamwork is an equal opportunities employer.

Submit your application

We would be delighted to hear from you!