Talent Brand and Candidate Experience Lead

Department: Customer Advocacy and Success | Cork

Description

We are on a mission to become the next unicorn Saas business and are looking for a high-energy, creative, candidate-obsessed Talent Brand & Candidate Experience (CX) Lead to join our growing team and help us deliver on our vision to make services firms around the world efficient, organised, profitable and happy! This role is critical to our growth and scale strategy. To deliver on our big plan we need to attract & hire the very best talent and build a unique candidate experience. Working closely with the Head of Talent & Inclusion and the People team you will be tasked with building out the Talent Brand & CX strategy, seeking to differentiate and disrupt. You will be encouraged and expected to think out of the box and apply design thinking principles to the execution of the TA brand strategy-a key component of which will be crafting and industrialising our Employee Value Proposition (EVP) and successfully delivering a compelling ‘Why Teamwork’ to our target market, Talent everywhere!

Requirements

A minimum of 5 years experience (likely from a smaller/medium size entrepreneurial-led company) to include:

  • Developing positioning/EVP/Brand Promise/Narrative
  • Content marketing across career sites, tweets, videos, podcasts, posters, Facebook, or ads
  • Creative (writing, designing, experience design user experience)
  • Stakeholder management, collaboration, and consensus building
  • Reputation management focused on Talent / CX
  • Media, channel, and tool evaluation
  • Job Postings
  • Metrics and analytics
  • Talent events management
  • Internal and external advocacy


About Teamwork

Teamwork provides an intuitive SaaS platform for Client Services companies to become efficient, organized, profitable and happy! Our platform enables our customers to track, manage, and invoice their projects as well as providing a full suite of tightly integrated solutions such as helpdesk, collaboration, knowledge sharing, and customer relationship management capabilities; making Teamwork the ‘one-stop-shop’ practice management solution. Teamwork has revolutionized how companies manage their daily workflows for improved automation, productivity, and profitability. Our relentless customer-focus has been rewarded with thousands of amazing customers all across the globe and millions of users who sign in every day, to trust us with enabling their business to be efficient, organised, profitable and happy! We pride ourselves on creating market leading software, working with outstanding people, and going above and beyond for our customers. Trusted by more than 20,000 teams across 170 countries, Teamwork is in acceleration mode as we set our sights to become the undisputed Project Management platform for Client Services companies everywhere.

Our people are the reason for our success and our focus as we look to scale and grow. We believe in hiring great people and look to ensure everyone has the best possible experience of work, everyday. Our values inform everything that we do and shape our decision making. We strive to be open and transparent, humble and customer focused. And we thrive on curiosity, getting results and working together relentlessly to deliver excellence. We are a company of action, full of triers and doers: we try things, we make mistakes, and we learn from them. Our personality is unmistakable: we work hard, take joy in our wins and each other's successes and important life events. And we care and support each other when life throws lemons. More than anything we embrace a straightforward approach to getting things done. We are fanatical about our customers: and when talent meets passion, success happens.

So that's us lets talk about you

Your role will be to advise on and recommend multi-channel sources to promote the organisation as an inclusive employer, attracting diverse qualified candidates. Collaborating closely with the Brand and Communications team, ensure the depiction of Teamwork is on brand, aligned to our tone and connects the employer brand with that of our corporate brand. You will curate and develop content to push out to our multiple hiring/talent channels and platforms: showcasing the most impactful internal work and projects, leveraging blogs & videos etc. A key aspect of this will be structuring a content/drum beat calendar to deliver a consistent messaging flow out to our talent communities, aligned to internal and external events. You will maintain a current perspective of what it is like to work at Teamwork on all hiring sites and job boards, keeping it relevant as things change and at all times reflecting the culture. The role supports the development of and communicates a new strategy on how we approach external sentiment analysis (i.e. Glassdoor), as well as continuously working with strategic partners such as LinkedIn, Silicon Republic, GradIreland etc to optimise platforms and content. Exceptional end to end candidate experience (both internal and external) will fall in the scope of this role.

Partnering with marketing you will evolve the Teamwork careers pages (website), social media channels (constantly exploring new channels and personas to reach talent) & the candidate experience to build a quality pipeline, at all times ensuring Teamwork is promoted as an inclusive, remote first employer. It will be critical that you work to build brand awareness and advocacy across Teamwork and establish a brand ambassador programme. Success will be defined using relevant employer branding data, metrics and reporting.

The opportunity

The successful candidate will have the ability to deliver value within a dynamic, low ego, non-hierarchical, high collaboration, high performing, entrepreneurial led environment.

Show us your passion and excitement (and of course, your demonstrable skills) around inclusion & engagement within the context of employer/employee brand and attraction and in return Teamwork will embrace and nurture you, allowing your talent to shine through. 

What you can expect

Cork, Belfast or Boston hubs - or fully remote. At Teamwork we believe that work is what you do, not where you sit.

You will experience a collaborative and flat culture, where titles are less valued than delivering outcomes that impact and move the dial. We want you to have what you need to hit the ground running, so you will get the best kit to help you do your best work from Day 1. Our onboarding program will give you the opportunity to meet Teamworkers, learn about our market leading product and get under the hood of our Grow and Scale strategy.  

We expect our people to work hard, level up and turn up every day focused on being their best for each other and our customers. In return, you can expect to know what success looks like in your role, and have regular check-ins with your manager. In addition we will work with you to grow your career with Teamwork.

But when all is said and done we want you to have fun and enjoy working with us! We put a lot of effort into having regular social events, a weekly all staff catch up with quizzes and prizes to be won, and an annual staff gathering Grand Council focused on celebrating the wins, planning for success and building connection & collaboration. Strengths that have made us what we are today!

Core Benefits and Perks

Core Benefits and Perks:

  • Employee Share Options (ESOP)- we mean what we say when we say, ‘act like an owner’!
  • Competitive salary & OTE
  • 20 days vacation moving to 30 days in year 2
  • Pension - matching 5% PRSA
  • Health plans and wellbeing programs
  • Give Back program
  • Ministry of Happiness social club
  • Educational resources and generous allowance to support development
  • Inclusive policies - maternity, paternity & parent leave, as well as a focus on flexible working
  • Recognition programs 

Teamwork is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, or national origin.

Submit your application

We would be delighted to hear from you!